Client Payment Portal – FAQ

Quick Answers

We are upgrading to provide you with:

  • Easier invoice access

  • Secure and flexible payment options

  • New financing options for projects

  • Better control over your billing preferences

For your protection, Renactus does not store full card numbers.
Our new system requires a fresh authorization to keep your information safe.
Also, once we end our relationship with the old payment processor, all stored card data will be permanently deleted.

Yes. Beginning June 1, 2025, a 3% processing fee will apply to credit card payments.

Credit card transactions have become significantly more expensive to process. Rather than raise our prices across the board, we’ve chosen to absorb part of that cost ourselves and pass along only a portion — the 3% — to clients who choose to pay by card.

ACH (bank draft) payments remain free, and they’re our preferred method. It’s fast, secure, and helps us keep costs manageable for everyone.

After activating your portal account, you can securely link your business bank account.
ACH payments are free of fees, and they help us keep operations efficient.

Yes, we’re still accepting check payments for now. However, we’re in the process of phasing out paper checks as we move toward fully electronic billing.

We strongly encourage all clients to switch to ACH or credit card payments through the portal, which are faster, more secure, and help eliminate delays or processing issues.
Eventually, electronic payment will be the only option we accept.

Yes! We now offer flexible financing options through our payment partner.
It’s a great way to spread out costs for eligible projects or equipment.
Just contact us to learn more.